Privacy Policy

Introduction

ZooBox ("we," "our," or "us") operates the ZooBox Connect mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

1. Location Data

What We Collect:

• Precise GPS location (latitude and longitude)
• Location timestamps
• Movement patterns during active deliveries

Why We Collect It:

• Real-time delivery tracking
• Route optimization
• Delivery verification
• Customer transparency

When We Collect It:

• Only while you are actively using the App for deliveries
• When the App is in the foreground or background during active delivery sessions

How to Control It:

• You can disable location services in your device settings
• Note: Location services are required for core delivery functionality

2. Camera and Photos

What We Collect:

• Photos taken through the App
• QR code scan data

Why We Collect It:

• Delivery verification and proof of delivery
• Package identification via QR code scanning
• Customer service and dispute resolution

3. Device Information

What We Collect:

• Device model and operating system version
• Unique device identifiers (for push notifications)
• App version and usage statistics

4. Account Information

What We Collect:

• Email address (if provided)
• Name (if provided)
• Driver/courier identification

How We Use Your Information

We use the information we collect to:

1. Provide Core Services: Enable real-time delivery tracking, facilitate package verification, send delivery notifications
2. Improve Our Services: Analyze app performance, fix bugs and technical issues, develop new features
3. Communicate With You: Send important updates about deliveries, provide customer support, send service-related announcements
4. Ensure Security: Prevent fraud and abuse, protect user safety, verify delivery authenticity

Data Sharing and Disclosure

We Share Your Information With:

1. ZooBox Platform: Your location data is shared with the ZooBox delivery management system. Delivery photos and verification data are shared with customers and platform administrators.
2. Service Providers: Firebase (Google) for push notifications and analytics, cloud storage providers for delivery photos
3. Legal Requirements: We may disclose your information if required by law or in response to valid legal requests

We Do NOT:

• Sell your personal information to third parties
• Share your information for marketing purposes
• Use your data for purposes unrelated to delivery services

Data Storage and Security

Security Measures:

• All data transmitted is encrypted using HTTPS/TLS
• Delivery photos are stored securely in cloud storage
• Access to personal data is restricted to authorized personnel only

Data Retention:

• Location data: Retained for 90 days for delivery verification purposes
• Delivery photos: Retained for 1 year for dispute resolution
• Account information: Retained while your account is active

Data Deletion:

You can request deletion of your data by contacting us at support@zoobox.site

Your Privacy Rights

Depending on your location, you may have the following rights:

1. Access: Request a copy of your personal data
2. Correction: Request correction of inaccurate data
3. Deletion: Request deletion of your data
4. Objection: Object to certain data processing activities
5. Portability: Request transfer of your data to another service

To exercise these rights, contact us at support@zoobox.site

Children's Privacy

Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Third-Party Services

Our App uses the following third-party services:

Firebase (Google)

• Purpose: Push notifications, analytics, crash reporting
• Privacy Policy: https://firebase.google.com/support/privacy
• Data Collected: Device identifiers, app usage data

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending a notification through the App
• Posting a notice on our website

Your continued use of the App after changes constitutes acceptance of the updated policy.

Summary of Data Collection

*Required for core app functionality

Compliance

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Google Play Store and Apple App Store requirements