Privacy Policy

Effective date: July 2, 2025

ZooBox ("we", "us", or "our") operates the ZooBox mobile application (the "App") for iOS devices. This privacy policy describes how we collect, use, and protect your information when you use our App to order food and everyday essentials.

Information We Collect

Account Information

• Name (for account creation and order processing)
• Phone number (for order updates and delivery coordination)
• Delivery addresses (for order fulfillment)

Order Information

• Order history (items purchased, restaurant/store preferences)
• Delivery preferences (special instructions, preferred delivery times)
• Reviews and ratings (for restaurants, stores, and delivery experience)

Device and Usage Information

• Device information (iOS version, device model, unique identifiers)
• App usage data (features used, time spent, crash reports)
• Location data (with your permission, to show nearby restaurants/stores and enable delivery tracking)

Third-Party Services

Our App integrates with third-party services that may collect information:

• Analytics services (for app performance and user experience)
• Push notification services (for order updates)
• Maps and location services (for delivery tracking and restaurant discovery)

How We Use Your Information

• Process and fulfill your food and essential delivery orders
• Communicate order status, delivery updates, and important notifications
• Provide customer support and respond to inquiries
• Personalize your experience with restaurant/store recommendations
• Improve our App and services based on usage analytics
• Send promotional offers and updates (with your consent)
• Ensure platform safety and prevent fraudulent activities

Location Data

ZooBox requests location access to enhance your experience:

• Show nearby restaurants, stores, and available delivery options
• Provide accurate delivery time estimates
• Enable real-time order tracking
• Suggest delivery addresses based on your current location

You can control location permissions through your iOS device settings. Disabling location services may limit some app features but will not prevent you from placing orders with manually entered addresses.

Data Storage and Security

We implement industry-standard security measures to protect your personal information. Payment data is processed through PCI-compliant payment processors and is not stored on our servers. We use encryption for data transmission and secure storage practices.

Information Sharing

We share your information only as necessary to provide our services:

• Restaurants and stores (order details and delivery information)
• Delivery partners (delivery address and contact information)
• Payment processors (transaction processing)
• Service providers (analytics, customer support, marketing)
• Legal requirements (when required by law or to protect our rights)

We do not sell your personal information to third parties.

Your Rights and Choices

• Account management - Update your profile information anytime
• Marketing communications - Opt out of promotional emails and notifications
• Location services - Control location access through iOS settings
• Data deletion - Request account and data deletion by contacting support
• Data access - Request a copy of your personal information

Children's Privacy

ZooBox is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes through the App or via email. Your continued use of ZooBox after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:
Website: zoobox.site
Email: privacy@zoobox.site
Support: support@zoobox.site