Privacy Policy

Introduction

ZooBox ("we," "our," or "us") operates the ZooBox Hero Taxi mobile application (the "App"), available on both the Google Play Store and the Apple App Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App to request rides, book taxis, and access related transportation services.

By downloading, installing, or using ZooBox Hero Taxi, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

Developer Information

App Name: ZooBox Hero Taxi

Developer: ZooBox

Website: https://zoobox.site

Contact Email: support@zoobox.site

Information We Collect

1. Personal Information

What We Collect:

• Full name
• Phone number
• Email address
• Profile photo (if provided)
• Payment information (processed securely through third-party payment processors)

Why We Collect It:

• Account creation and authentication
• Communication regarding ride bookings and updates
• Processing payments for rides
• Customer support and dispute resolution

2. Location Data

What We Collect:

• Precise GPS location (latitude and longitude)
• Pickup and drop-off addresses
• Route information during active rides

Why We Collect It:

• Matching you with nearby drivers
• Calculating fare estimates and final ride costs
• Real-time ride tracking and navigation
• Providing estimated time of arrival (ETA)
• Safety features and trip verification

When We Collect It:

• When you open the App and search for rides
• During active ride sessions (foreground and background)
• Location collection stops when you close the App and are not on an active ride

How to Control It:

• You can manage location permissions through your device settings
• Note: Location access is required for core ride-hailing functionality

3. Device and Usage Information

What We Collect:

• Device model, operating system, and version
• Unique device identifiers
• App version and usage statistics
• Crash reports and performance data
• IP address

4. Ride Information

What We Collect:

• Ride history (pickup/drop-off locations, dates, times)
• Fare and payment details
• Driver and vehicle ratings
• Feedback and reviews

5. Communications

What We Collect:

• In-app messages between riders and drivers
• Customer support communications

How We Use Your Information

ZooBox Hero Taxi uses the information we collect to:

1. Provide Transportation Services: Match riders with drivers, facilitate ride bookings, process payments, and provide real-time ride tracking
2. Ensure Safety: Verify user identities, share trip details with emergency contacts, detect and prevent fraud, and maintain platform safety
3. Improve Our Services: Analyze usage patterns, optimize ride-matching algorithms, fix bugs, and develop new features
4. Communicate With You: Send ride confirmations, driver arrival notifications, receipts, and service-related announcements
5. Customer Support: Respond to inquiries, resolve disputes, and handle complaints
6. Legal Compliance: Comply with applicable laws, regulations, and legal processes

Data Sharing and Disclosure

We Share Your Information With:

1. Drivers: Your first name, pickup/drop-off locations, and phone number (may be masked) are shared with the assigned driver to facilitate your ride
2. Payment Processors: Payment information is securely transmitted to PCI-compliant third-party payment processors to complete transactions
3. Service Providers: We use trusted third-party services for analytics (e.g., Firebase/Google Analytics), push notifications, cloud hosting, and mapping/navigation
4. Legal Requirements: We may disclose your information if required by law, in response to valid legal requests, or to protect the rights, property, or safety of ZooBox, our users, or the public
5. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We Do NOT:

• Sell your personal information to third parties
• Share your information for third-party advertising purposes
• Use your data for purposes unrelated to the ZooBox Hero Taxi service

Data Storage and Security

Security Measures:

• All data transmitted between the App and our servers is encrypted using HTTPS/TLS
• Payment information is processed through PCI-DSS compliant payment processors and is not stored on our servers
• Access to personal data is restricted to authorized personnel only
• We implement industry-standard security practices including encryption at rest and regular security audits

Data Retention:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Ride history: Retained for up to 3 years for dispute resolution and legal compliance
• Location data: Retained for up to 1 year for service improvement and safety purposes
• Payment records: Retained as required by applicable financial regulations

Data Deletion:

You may request deletion of your personal data at any time by contacting us at support@zoobox.site. Upon receiving a verified deletion request, we will delete or anonymize your data within 30 days, except where retention is required by law.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

1. Right of Access: Request a copy of the personal data we hold about you
2. Right to Correction: Request correction of inaccurate or incomplete data
3. Right to Deletion: Request deletion of your personal data
4. Right to Restrict Processing: Request that we limit how we use your data
5. Right to Data Portability: Request transfer of your data in a structured, machine-readable format
6. Right to Object: Object to certain types of data processing
7. Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@zoobox.site. We will respond to your request within 30 days.

Children's Privacy

ZooBox Hero Taxi is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 has provided us with personal information, please contact us immediately at support@zoobox.site.

Third-Party Services

ZooBox Hero Taxi uses the following third-party services that may collect information:

Google Maps / Google Maps Platform

• Purpose: Mapping, navigation, and address autocomplete
• Privacy Policy: https://policies.google.com/privacy

Firebase (Google)

• Purpose: Push notifications, analytics, crash reporting, and authentication
• Privacy Policy: https://firebase.google.com/support/privacy

Payment Processors

• Purpose: Secure payment processing for ride fares
• Note: Payment data is handled directly by PCI-DSS compliant processors and is not stored on our servers

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending a notification through the ZooBox Hero Taxi App
• Posting a notice on our website at https://zoobox.site

Your continued use of ZooBox Hero Taxi after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Summary of Data Collection

*Required for core ride-hailing functionality

Compliance

This Privacy Policy is designed to comply with:

• Google Play Store Developer Program Policies (User Data policy)
• Apple App Store Review Guidelines (Section 5.1 - Privacy)
• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Other applicable data protection laws and regulations